Two chip makers, a dozen names, and the software
Controllers and hosts, and what each one says when it fails. The name decides the messages. The metadata decides the job.
Two companies make nearly every hardware RAID controller: Broadcom, whose MegaRAID sits under Dell's PERC, Lenovo's ServeRAID, Cisco's 12G RAID, Fujitsu's PRAID and Supermicro's cards, and Microchip, whose Adaptec and Smart Array lines sit under HPE. The vendor's name decides the messages you see and where the metadata is written; the underlying family decides how the bench reads it. Software RAID is the other half: mdadm under most NAS units and Linux servers, ZFS under TrueNAS and Proxmox, Storage Spaces under Windows, and the virtualisation stacks that put a datastore or a cluster volume on top of all of it. Find yours below. A set of two to four members is £500 + VAT upwards after the free look, fixed in writing; larger sets, storage shelves and enterprise storage from £1,250 + VAT.
Rather talk it through? An engineer answers the bench line
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Which name means which family.
A to Z, every controller, stack and host with a page.
Not on the list? Tell us what it says →Why the controller matters less than what was done to the set.
Two things decide how an array job turns out, and the controller is neither of them. The first is how many members still read, and whether the one that failed first was kept. The second is what was done between the failure and the parcel: a rebuild started onto survivors bought on the same day as the drive that died, a foreign configuration cleared to tidy the screen, F2 pressed at a 1779 prompt, a stale drive forced online, a pool rewound with -F on the originals, a new virtual disk created over the old one and initialised, chkdsk run on a volume assembled with the wrong stripe. Each of those is a page of its own under what the controller says, in the vendor's own words.
The pages here are organised by controller and host because that is what is on the screen, and written around the metadata each one keeps on the drives, the defaults each one uses, and the dated advisories that hit each one's owners, with document numbers, because that is what the bench needs and what the forums get wrong. The array itself is reassembled the same way whatever wrote it: every member imaged, the geometry read from the metadata or recovered from the parity, the set assembled in software from the images, and the file system repaired on a copy of the virtual volume. How a RAID array is rebuilt from member images goes through it in order.
None of the controller makers runs a recovery laboratory for arrays. Dell withdrew its data recovery service in 2022, and it only ever covered client PCs; HPE, Broadcom and Microchip offer none; the software projects are open source and offer their mailing lists. What Dell and HPE do offer is drive retention on a support contract, so that the failed drive stays with you, and that is the thing to have, because the recovery is done here. The parent site's server recovery page covers the server as a whole.
The questions that come up first.
My controller is not listed. Can you still recover the array?
Yes. If it is hardware RAID it is Broadcom or Microchip underneath, and if it is software RAID it is mdadm, ZFS, Storage Spaces or a bridge chip. Tell us what it says on the screen.
Does the controller change the price?
No; the number of members does. A set of two to four is £500 + VAT upwards; larger sets, shelves and enterprise storage from £1,250 + VAT.
Do I send the controller?
Only if it was replaced and the set is now foreign, or if it holds an encryption key. The array's description is on the drives.
Does Dell or HPE recover data from failed arrays?
Not as a service we could find. Both offer drive retention contracts so the failed drive stays with you; the recovery is done here.
Not on the list?
Tell us what it says on the screen. If it is hardware RAID it is one of two families underneath, and the first look is free.