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RAR / Controllers and hosts

Two chip makers, a dozen names, and the software

Controllers and hosts, and what each one says when it fails. The name decides the messages. The metadata decides the job.

Two companies make nearly every hardware RAID controller: Broadcom, whose MegaRAID sits under Dell's PERC, Lenovo's ServeRAID, Cisco's 12G RAID, Fujitsu's PRAID and Supermicro's cards, and Microchip, whose Adaptec and Smart Array lines sit under HPE. The vendor's name decides the messages you see and where the metadata is written; the underlying family decides how the bench reads it. Software RAID is the other half: mdadm under most NAS units and Linux servers, ZFS under TrueNAS and Proxmox, Storage Spaces under Windows, and the virtualisation stacks that put a datastore or a cluster volume on top of all of it. Find yours below. A set of two to four members is £500 + VAT upwards after the free look, fixed in writing; larger sets, storage shelves and enterprise storage from £1,250 + VAT.

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Power down. Label every slot before a drive comes out. Do not rebuild, do not force a drive online, do not import or clear a foreign configuration, do not initialise, and do not run chkdsk, fsck, zpool import -F or mdadm --create on the members. A rebuild reads every sector of every survivor and writes to the replacement; each of the commands writes to the drives. On images, all of them are reversible. On the originals, none of them is.

Which name means which family.

Dell PERCBroadcom MegaRAID with Dell firmware: DDF metadata near the end of each member, 64KB default stripe on PERC 9, and a dialect of degraded, failed, foreign and punctured. Keep Your Hard Drive is the contract that lets the failed drive come here.
HPE Smart ArrayMicrochip silicon with HPE firmware and its own RIS metadata: 1779 at POST with F1 and F2, predictive failure and logical drive failed in SSA, and the cache-module advisories of 2018 and 2019.
Broadcom MegaRAID, and everyone who rebadges itServeRAID, Cisco 12G, Fujitsu PRAID, Supermicro: the same storcli states, Unconfigured Bad, Foreign, Offline, and preserved cache when a virtual disk goes down with writes pending.
Adaptec and MicrosemimaxView, ARC, Quick Init and Build/Verify, and the RAID 5E and 5EE layouts nobody else used.
Intel RST, RSTe and VROCChipset and CPU RAID with IMSM metadata that Linux reads as md126, and a RAID 5 data-loss advisory of its own.
The software stacksmdadm with its four superblock locations; ZFS with its labels and uberblocks; Storage Spaces with its slabs and pool database; the Btrfs write hole; Unraid's per-disk file systems.
The virtualisation layersVMFS datastores and vSAN objects; Hyper-V cluster shared volumes and Storage Spaces Direct. The array first, then the volume, then the virtual disk, then the guest.
The NAS array layersSynology's SHR and QNAP's storage pools are mdadm and LVM underneath. The unit is the NAS site's subject; the layers are here.

A to Z, every controller, stack and host with a page.

Not on the list? Tell us what it says →
3ware, HighPoint and fakeRAID3ware 9650SE, RocketRAID, nForce, AMD, Marvell. The driver was the controller.Adaptec and MicrosemiASR 5xxx to 8xxx, SmartRAID 3xxx. maxView, Quick Init versus Build/Verify, 1E and 5EE.Apple RAID and SoftRAIDDisk Utility sets, SoftRAID, the old RAID card. HFS+ and APFS on top.ArecaARC-1220 to 1886, ARC-8050. RAID Sets and Volume Sets; layouts the presets miss.Broadcom MegaRAID and ServeRAID9260 to 9560, ServeRAID, and every rebadge. storcli states, DDF, preserved cache, import and del.Btrfs and UnraidBtrfs profiles and the RAID 5/6 write hole; Unraid's parity over per-disk file systems.Buffalo, Thecus and other NAS RAIDTeraStation, Thecus, ReadyNAS X-RAID, Asustor, TerraMaster, Drobo, My Cloud. The layers under each.Dell PERCH310 to H965. DDF metadata, 64KB default stripe, foreign configurations, punctures, preserved cache.HPE Smart ArrayP410 to P816i-a, MR416i. RIS metadata, 1779 and F2, the cache-module advisories.Hyper-V CSV and Storage Spaces DirectCSVs on arrays, VHDX chains, S2D pools across nodes, Detached and event 311.IBM and Lenovo storageServeRAID, DS3000 to DS5000, Storwize. Unreadable sectors, mdisks and pools, in outline.Intel RST, RSTe and VROCRST, RSTe, VROC. IMSM metadata, md126, BIOS resets, and Intel's RAID 5 advisory.Linux mdadmThe tool and the platform: which commands write, the data offset, interrupted reshapes, the md under every NAS.NetApp and EMC arraysRAID-DP aggregates, VNX and Unity pools, 520 and 528-byte members. In outline.Promise VTrak and PegasusPegasus R4 to R8 and 32, VTrak, SuperTrak. The box's controller, and moving drives between units.QNAP: the array layerStorage pools, RAID groups, LVM thin, ext4; ZFS on QuTS hero. The layers; the unit is on the NAS site.Supermicro, Cisco and Fujitsu serversSuperServer, UCS, Primergy: MegaRAID under three names, or an HBA handing drives to software.Synology: the array layerSHR and classic RAID as md across partitions, LVM, Btrfs. The layers; the unit is on the NAS site.VMware VMFS and vSANVMFS datastores on arrays, VMDK chains, vSAN objects across disk groups. Four layers.Windows Storage Spaces and dynamic disksStorage Spaces and dynamic disks. Which PowerShell writes, the pool database, LDM, the 2020 issue.ZFS and TrueNASTrueNAS, Proxmox, FreeBSD. Labels, uberblocks, the vdev rule, and the 2.2.0 bug.

Why the controller matters less than what was done to the set.

Two things decide how an array job turns out, and the controller is neither of them. The first is how many members still read, and whether the one that failed first was kept. The second is what was done between the failure and the parcel: a rebuild started onto survivors bought on the same day as the drive that died, a foreign configuration cleared to tidy the screen, F2 pressed at a 1779 prompt, a stale drive forced online, a pool rewound with -F on the originals, a new virtual disk created over the old one and initialised, chkdsk run on a volume assembled with the wrong stripe. Each of those is a page of its own under what the controller says, in the vendor's own words.

The pages here are organised by controller and host because that is what is on the screen, and written around the metadata each one keeps on the drives, the defaults each one uses, and the dated advisories that hit each one's owners, with document numbers, because that is what the bench needs and what the forums get wrong. The array itself is reassembled the same way whatever wrote it: every member imaged, the geometry read from the metadata or recovered from the parity, the set assembled in software from the images, and the file system repaired on a copy of the virtual volume. How a RAID array is rebuilt from member images goes through it in order.

None of the controller makers runs a recovery laboratory for arrays. Dell withdrew its data recovery service in 2022, and it only ever covered client PCs; HPE, Broadcom and Microchip offer none; the software projects are open source and offer their mailing lists. What Dell and HPE do offer is drive retention on a support contract, so that the failed drive stays with you, and that is the thing to have, because the recovery is done here. The parent site's server recovery page covers the server as a whole.

The questions that come up first.

My controller is not listed. Can you still recover the array?

Yes. If it is hardware RAID it is Broadcom or Microchip underneath, and if it is software RAID it is mdadm, ZFS, Storage Spaces or a bridge chip. Tell us what it says on the screen.

Does the controller change the price?

No; the number of members does. A set of two to four is £500 + VAT upwards; larger sets, shelves and enterprise storage from £1,250 + VAT.

Do I send the controller?

Only if it was replaced and the set is now foreign, or if it holds an encryption key. The array's description is on the drives.

Does Dell or HPE recover data from failed arrays?

Not as a service we could find. Both offer drive retention contracts so the failed drive stays with you; the recovery is done here.

Not on the list?

Tell us what it says on the screen. If it is hardware RAID it is one of two families underneath, and the first look is free.

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