Warning: Unhealthy; one disk missingStill readable. Image the missing disk before it is replaced.Do not delay
No redundancyMicrosoft: the virtual disk has lost data because too many drives failed. Power down; image all.Do not delay
Detached (by policy)Taken offline, or requiring manual attach. Usually recoverable; do not reset the pool.Everyday job
IncompleteNot enough redundancy left to repair. Image before any repair.Do not delay
Volume shows RAW after a Windows updateThe 2020 parity issue, or a pool metadata fault. Do not run chkdsk.Do not delay
Pool read-only after an upgradeMetadata version mismatch. Do not delete or recreate.Everyday job
Packing it and posting it: power down, photograph the controller's screen or export its log, and write the slot number on each drive with a marker before it comes out of its carrier. Send every member of the set, including the one that failed first; it holds the stripes the rebuild never reached. Each drive travels in an anti-static bag inside its own padding, in a box with nothing able to move. Send the controller if it was replaced or holds an encryption key; otherwise it stays. Insure the parcel for what the data is worth, use a tracked service, and know that the posting address is not printed anywhere on this site; it arrives by email in reply to the form, with a booking sheet to print; the sheet inside the parcel is what matches it to your enquiry when it is opened. Or hand the sealed parcel in at the nearest of
ten drop-off points, your name on the outside and the sheet inside; say where you are on the form and it comes by email. We pay the postage home either way. The whole of it is written up on the
guide to packing and posting.