Pool DEGRADEDA vdev has lost a member and still reads. Image the weak drives before resilvering.Do not delay
Pool FAULTED: insufficient replicasA vdev past its parity. Power down; every member imaged.Do not delay
cannot import: one or more devices is currently unavailableA member missing, or its labels damaged. Find it; do not force.Do not delay
Pool UNAVAIL or SUSPENDED after a power cutUberblocks or labels inconsistent. Read-only import on images.Do not delay
zpool import -F already runThe pool was rewound and written. Assessed for what was discarded.Do not delay
Corrupted data on a healthy poolChecksum failures on both copies. A per-file job.Everyday job
Packing it and posting it: power down, photograph the controller's screen or export its log, and write the slot number on each drive with a marker before it comes out of its carrier. Send every member of the set, including the one that failed first; it holds the stripes the rebuild never reached. Each drive travels in an anti-static bag inside its own padding, in a box with nothing able to move. Send the controller if it was replaced or holds an encryption key; otherwise it stays. Insure the parcel for what the data is worth, use a tracked service, and know that the posting address is not printed anywhere on this site; it arrives by email in reply to the form, with a booking sheet to print; the sheet inside the parcel is what matches it to your enquiry when it is opened. Or hand the sealed parcel in at the nearest of
ten drop-off points, your name on the outside and the sheet inside; say where you are on the form and it comes by email. We pay the postage home either way. The whole of it is written up on the
guide to packing and posting.