One member failed; volume goneThe failed member is the job. It is imaged; the set reassembled from images.Do not delay
Drives moved; volume not recognisedThe order, or the host. Do not initialise anything.Do not delay
Controller replaced; volume goneThe metadata format changed. The set is rebuilt from the data.Do not delay
One member initialised on a PCIts start was overwritten. The rest is usually intact.Do not delay
Files open but are corrupt beyond a certain sizeStripe size or order wrong on a set someone reassembled.Everyday job
Volume shows half its sizeOne member missing from a set the host assembled anyway.Do not delay
Packing it and posting it: power down, photograph the controller's screen or export its log, and write the slot number on each drive with a marker before it comes out of its carrier. Send every member of the set, including the one that failed first; it holds the stripes the rebuild never reached. Each drive travels in an anti-static bag inside its own padding, in a box with nothing able to move. Send the controller if it was replaced or holds an encryption key; otherwise it stays. Insure the parcel for what the data is worth, use a tracked service, and know that the posting address is not printed anywhere on this site; it arrives by email in reply to the form, with a booking sheet to print; the sheet inside the parcel is what matches it to your enquiry when it is opened. Or hand the sealed parcel in at the nearest of
ten drop-off points, your name on the outside and the sheet inside; say where you are on the form and it comes by email. We pay the postage home either way. The whole of it is written up on the
guide to packing and posting.