Failed Redundancy on a mirrored or RAID-5 volumeOne member gone; still readable. Image before repair.Do not delay
Failed on a spanned or striped volumeA member missing. Find it; do not delete the volume.Do not delay
Disks show as Foreign after a moveAnother machine's LDM database. Do not revert to basic.Do not delay
Disk shows MissingDropped out; the database on the others still describes it.Everyday job
Enclosure's JBOD volume gone after a bay failedThe concatenation is in the enclosure. Members imaged; the span rebuilt.Do not delay
Converted to basic diskThe LDM database was removed. The data is usually intact beneath.Do not delay
Packing it and posting it: power down, photograph the controller's screen or export its log, and write the slot number on each drive with a marker before it comes out of its carrier. Send every member of the set, including the one that failed first; it holds the stripes the rebuild never reached. Each drive travels in an anti-static bag inside its own padding, in a box with nothing able to move. Send the controller if it was replaced or holds an encryption key; otherwise it stays. Insure the parcel for what the data is worth, use a tracked service, and know that the posting address is not printed anywhere on this site; it arrives by email in reply to the form, with a booking sheet to print; the sheet inside the parcel is what matches it to your enquiry when it is opened. Or hand the sealed parcel in at the nearest of
ten drop-off points, your name on the outside and the sheet inside; say where you are on the form and it comes by email. We pay the postage home either way. The whole of it is written up on the
guide to packing and posting.